If you have any pre-sales queries about phones, other devices, tariffs or costs or wish to give feedback about our site then please get in touch using the form below. Please be aware that we cannot help you with any other issues.
If your question is not related to pre-sales or site feedback you should go back to the previous page and select the option that best fits the nature of your question. Please also note that the Store-T-Mobile Helpdesk is open Mon-Fri 9am-5pm. There may be some delay to questions outside these times.
Disclaimer: Any information provided on Store-T-Mobile should be considered as consumer advice. Users are strongly recommended to check the specific details of all advice given in the terms and conditions of the deal in question and also those of EE's service policies before proceeding with a purchase.
Although we research each response thoroughly so as to provide answers to the best of our knowledge, we cannot be held liable for any customer dissatisfaction resulting from misinterpretation of advice or on the occasion of incorrect or out-of-date information being given. The Store-T-Mobile team will always endeavour to provide the best service possible to our users and apologise if any difficulties arise from any of our services, but we strongly encourage vigilance in ensuring that you fully understand the terms and conditions of any purchase you make by checking the relevant details when you reach the checkout.